QuickBooks Error Code 9999: How to Fix Online Banking Errors in QuickBooks?

QuickBooks Error Code 9999

Experiencing errors when using the QuickBooks Online banking website is quite common. QuickBooks error code 9999 is one of those common banking errors that you may confront. In certain cases, the error can be temporary and gets resolved from the bank end. However, not every time your bank website is responsible for such errors. Probably you refreshed your bank details due to which you are facing an error.

What is QuickBooks Online Error 9999?

Error 9999 in QuickBooks Online refers to the script error. It has a direct impact on your internet connection. On receiving error code 9999, the internet connection of QuickBooks Online and bank will be blocked.

In addition, your computer starts freezing or responds slowly to your commands. As a result, it affects your business operations. The primary cause behind such an error is the corrupt installation of QuickBooks. Or, when you update the bank information, you may receive an error message stating “Sorry, we can’t update your account. Please try updating again later. (9999)” Or Error code 9999 – Can’t update.

If you are confronting such error messages, you need to take immediate actions to resolve them as they can affect your online banking operations with QuickBooks.

Important Steps to Perform Before Fixing the Error

Before fixing the QuickBooks banking error, it is recommended to perform the following important steps:

  • Click on the “Bank Transaction” screen. Then, click the “Report Issue” button that you see in the error message.
  • In case you have not installed the QuickBooks program properly then you should verify and install the file properly on your computer.
  • Thereafter, type your name and registered email address.
  • Click the “Submit” button.

Once you perform these steps, you will get a reply from the bank within 10 days. In the meantime, you can perform the fixation methods we are providing in this blog.

How to Fix QuickBooks Error 9999 Quickly?

By reconnecting to your bank account, you may get rid of online banking issues. However, if you don’t find it helpful then our guide will help you with the best possible solutions.

To fix QuickBooks error code 9999, you can delete the unwanted websites from the list, repair Windows registries if corrupted, scan Windows system files, run malware software, update Windows drivers, and restore recently made changes.

In addition, you can try reinstalling QuickBooks Desktop, downloading new Windows updates, run a system file checker, or clear the browser’s cache to avoid conflicts.

Fix 1: Remove the Unwanted Websites

Some websites you visit may conflict with your bank connection. As a result, they prevent you from accessing the banking website. In this scenario, you can follow these steps:

  • Launch “Internet Explorer”.
  • Go to the “Favorites”.
  • Click on the “Filter” by checking history.
  • Now, click right and hit the “Delete” button.

As you remove the unwanted websites from the list, you can easily access your bank website. If it is still creating problems or showing QuickBooks error code 9999 then make sure your Windows registries are not corrupted.

Fix 2: Repair Windows Registry Files

Windows Registry plays a vital role in operating certain operations. If you find your Windows registry files corrupted or damaged then it is your responsibility to repair them as soon as possible.

To repair the Windows Registry files, you can use the command line. You can follow these steps:

  • Go to the “Start” button.
  • Type “Command Prompt” in the search bar.
  • Press and hold the “Ctrl + Shift” keys together and press the “Enter” key.
  • Hit the “Yes” button if prompted.
  • Enter the “Regedit” command in the “Command Prompt” window.
  • Hit the “Enter” key.
  • Now, in the “Registry Editor”, click on the key related to Error 9999 (that you want to backup).
  • Click on the “File” menu.
  • Select the “Export” button.
  • Now, choose the folder where you want to save the backup key.
  • In the “Export range” box, select the “Selected branch”.
  • Hit the “Save” button.
  • Make sure you save the file with the “.reg” file extension.

As the last step, you can take a backup of the registry entry. Once done, you can verify if the QuickBooks Online error 9999 is resolved.

Fix 3: Reconnect the Bank Account

Online bank accounts interrupted your connection due to minor bugs. However, it can be resolved if you connect your bank connection again. All you have to do is disconnect the bank account in order to re-establish the connection.

  • First of all, disconnect your current QuickBooks Online account connected with your bank account.
  • Then, click on the “Edit” option for the highlighted account.
  • Select the “Edit Account Info” option.
  • Now, hit the “Disconnect this account on save” option.
  • Then, click on the “Save and Close” button.
  • Go back to your dashboard. Since you have disconnected your bank, you need to re-establish the link.
  • Click on the “Add Account” option.
  • After this, link your bank account with the QuickBooks Online account.
  • Add your ”Username” and “Password”.

When you are done disconnecting and re-adding your bank account, you can establish the connection easily. This will update your information such as transactions. Thereafter, you can check if you encounter error code 9999 in QuickBooks Online. If so, move to the next fix.

Fix 4: Run Malware Scan on Windows

Malicious activities or malware attacks can also affect your banking operations. Hence, it is important to scan your computer using powerful software applications such as Microsoft Windows Malicious Software Removal Tool.

Run Malware Scan on Windows

If you confront error code 9999 in QuickBooks Online due to such virus attacks, it is suggested to run a malware scan on your Windows computer. By doing so, you can scan your computer, detect the best possible errors, and remove the problematic programs from your PC. In addition, this will prevent your computer from severe threats.

Fix 5: Clean Junk Files

When you delete files from your Windows computer, it may keep the junk files or temporary files on your device. As a result, it creates conflict between certain programs. This could be the reason that you are not able to connect with your bank account.

To avoid conflict, it is necessary to remove the temporary files from your computer. To do so, the Disk Cleanup process is required. Here are the steps for that.

  • Use the “Windows logo + R” keys on the keyboard. This will open the “Run” dialog box on your screen.
  • Type “cleanmgr.exe” in the “Run” box.
  • Press the “Enter” key or hit the “OK” button.
  • In the “Disk Cleanup” window, select the “clean up system files”.
  • Then, hit the “Yes” button. This will show you a list of files that needs to be removed.
  • Here, you can mark all the items and press the “OK” button.
  • Then, select the “Delete Files” option.

When done deleting the files, you can wait for the Disk Cleanup utility to delete the temporary files from your system. This process will easily clear the cache from your Windows 10 computer and you can run the bank account with no interruption.

Fix 6: Update the Windows System Drivers

Outdated drivers of your Windows computer may also prevent certain programs from functioning properly as some programs do not support functions due to the old drivers. As a result, you encounter an error code 9999 in QuickBooks Online. Therefore, you should check your Windows drivers and update them to the latest version

Alternatively, you can uninstall the device driver to reinstall them. To reinstall the drivers, you can follow the steps instructed below:

  • Press the “Windows” + “X” key on your keyboard.
  • Go to the “Device Manager”.
  • Select a category to mark the device name.
  • Then, click right on the device that you want to update.
  • Now, click the “Update Driver” button.
  • If you want to uninstall the driver then click on the “Uninstall” button.

Once done, make sure you restart your computer. When the system is restarted, you can install new device drivers. This should be noted that you download the compatible drivers with your Windows system.

Fix 7: Restore Recent System Changes

Incorrect settings can bring blunder changes to your PC. If you think you recently made some settings to your Windows computer and you are facing issues connecting with your QuickBooks bank account then you should undo those changes.

All you have to log in to your PC with admin rights and restore your system with the Windows System Restore utility. To undo or reset the system files and settings, you can follow these steps:

  • Log in to your computer with admin rights.
  • Go to the “Start” button.
  • Click on the “All Programs”.
  • Select the “Accessories”.
  • Click on the “System Tools”.
  • When a new window opens, pick the “Restore my computer” option.
  • Now, follow the wizard shown on your screen.
  • Make sure you click on the points for the time when your system is totally fine.
  • Hit the “Next” button.

As you restore your computer, it comes to a stage when there was no error. This is one of the best ways to reset your Windows settings and remove QuickBooks Online error 9999.

Fix 8: Reinstall QuickBooks Desktop

QuickBooks Desktop often comes up with technical issues. This may be a minor bug that can be resolved itself. However, if you are frustrated with the error 9999 in QuickBooks Online then you can try reinstalling your QuickBooks program.

For this process, you are required to uninstall and reinstall the program. Thus, it is important to gather essential details such as the product key of your QuickBooks software before you uninstall the QuickBooks program. The product key will be used when you go to activate your program.

To uninstall the QuickBooks program, you can follow these steps:

  • Launch “Control Panel” click on the Windows search bar.
  • Click on the “Control Panel” when it displays in the result.
  • Now, click on the “Uninstall a program” option.
  • Now, switch to the “Programs and Features” option.
  • Click on the “Uninstall a Program” option.
  • Now, select the “QuickBooks” program from the list of all programs.
  • Then, click on the “Uninstall/Change” button.
  • Click on the “Remove” option.
  • Hit the “Next” button.

After you uninstall the QuickBooks program, you are supposed to install it from a trusted source. Also, make sure that you download the compatible version of your QuickBooks for Windows to your computer.

When you are done reinstalling the program, you can enter the product key you wrote down earlier. This will help you to activate the QuickBooks program. And check if you have resolved the error.

Fix 9: Run Windows System File Checker

By using Windows System File Checker, you can quickly verify your system files. If you find any problematic files that are causing you errors then resolve them immediately. For this process, you are required to run an SFC command. This can be done through the Command Prompt window.

We are providing these steps for your convenience:

  • Use the “Windows” key.
  • Type “Command Prompt” in the search bar.
  • Click right on the “Command Prompt” and select the “Run as administrator”.
  • Now, add the following command:
  • Sfc /scannow
  • Hit the “Enter” key.

This process may take a few minutes. Once the process is finished, you can reboot your system. This will scan your files and repair the QuickBooks error 9999 successfully.

Fix 10: Download Windows Updates

Windows often releases new updates to support more features to your running programs. Updating your Windows operating system to the latest build is important to prevent errors. Thus, in this method, we suggest you check the new updates and install them if available.

  • Click on the “Start” button located on the bottom left.
  • Type “update” in the search bar.
  • Press the “Enter” key.

If you see any new updates for your Windows computer, you should install them. This will help you to remove the QuickBooks error 9999. If the error still appears, you can move to the next fix.

Fix 11: Clear Browser Cache

Browser cache and cookies may create issues due to which you fail to connect with the server. By clearing the cache and cookies from your internet browser, you can get rid of error 9999 in QuickBooks Online.

Although Google Chrome is the widely used web browser, other internet browsers can also be added to the list. Therefore, we are listing multiple web browsers to clear the cache.

Clear Cache in Google Chrome

  • Launch “Google Chrome” on your device.
  • Open the “Settings” by hitting the three vertical dots on the top right.
  • Scroll down to reach the “Clear Browser Data” option.
  • Now, go to the “Advanced” tab.
  • Then, select the following:
Clear Cache in Google Chrome
  • Browsing History
  • Cookies and other site data
  • Download history
  • Cached images and files
  • Select the “Time Range” dropdown menu and pick the time period for which you want to remove the cache. Clicking on the “All time” option will clear the cache from the very beginning.
  • Once done applying important filters, click on the “Clear data” option.
  • Relaunch the “QuickBooks Online” and see if you can find any errors.

Clear Cache in Mozilla Firefox

  • Launch your “Mozilla Firefox” browser.
  • Then, go to the “History” menu.
  • Click on the “Clear Recent History”.

Note: If you don’t find the menu bar, you can use the Alt key as an alternate option.

  • Choose the desired range by selecting the “Time range to clear” dropdown menu. Selecting the “Everything” option, you can easily clear the cache from the very beginning.
  • Now, click the arrow located close to the “Details” option. Then, choose the elements that you want to clear. You can also select all the items.
  • Hit the “Clear Now” button.
  • Relaunch the “QuickBooks Online” and see if you can find any errors.

Clear Cache in Microsoft Edge

  • Open the “Microsoft Edge” browser.
  • Then, click on the “Hub” icon located on the top right.
  • Now, switch to the “History” (clock icon).
  • Click on the “Clear all history” option.
  • Select the “Browsing history”.
  • Now, click on the “Cookies and saved website data” and “Cached data and files”.
  • Hit the ”Clear” button.
  • Once you see the “All Clear” popup, exit the browser and open QuickBooks to check if you can connect to the bank website.

Clear Cache in Opera

  • Launch the “Opera” browser.
  • Go to the “Menu”.
  • Click on the “Settings”.
  • Select the “Privacy & Security” option.
  • Choose the “Clear browsing data” option.
  • Here, click on “The beginning of time” by clicking on the “Obliterate the following items from” drop-down menu.
  • Then, mark the following:
    • Browsing History
    • Cookies and other site data
    • Download history
  • Cached images and files
  • Hit the “Clear browsing data” option.
  • When done, you can launch the browser again to access QuickBooks.

Clear Cache in Safari 8 or Later

  • Click on the “Safari menu”.
  • Switch to the “Clear History” or “Clear History and Website Data” option.
  • Pick the time period for which you want to clear the cache.
  • Now, hit the “Clear History” button.
  • Here, click on the “Safari” and choose the “Quit Safari” button.

This is how you can clear the cache and cookies of your internet browser. Once you are done doing that, you can launch QuickBooks Online and access your bank website. This will surely not create any conflicts with the connection.

What are the Leading Cause of Error 9999 in QuickBooks Online?

Understanding the cause is as important as repairing the error. By diagnosing the main cause of QuickBooks error code 9999, you can implement the solution accordingly. There can be several reasons behind online banking errors. The best possible key reasons are specified below:

  • Poor Internet connection due to which it cannot establish the connection between Inuit server and bank.
  • Incomplete or corrupt download and installation of QuickBooks.
  • The Windows registry that is associated with the latest QuickBooks modification is corrupted.
  • Browser cache and cookies are creating issues.
  • Malware activity affected your Windows system.
  • Windows firewall and other security programs may have blocked the bank access with the Intuit server.
  • QuickBooks related programs, folders, or files are deleted mistakenly.

Due to these peculiar cause, your system may react inappropriately. As you understand the cause of QuickBooks Online error 9999, you can start repairing the error.

Symptoms of Error Code 9999 in QuickBooks Online

Users identify banking errors with certain signs and symptoms. You may also observe the symptoms in their Windows system and QuickBooks program.

  • Active windows start crashing whenever QuickBooks error code 9999 displays on your screen.
  • Your computer may not read the command of your keyboard and mouse or respond slowly.
  • Windows system crashes when you run the same app.
  • The browser will start freezing and the process may slow down.
  • You will not be able to connect with your bank website.
  • An error message stating “Sorry, we can’t update your account. Please try updating again later. (9999)” keeps popping up on your screen.

Such responses from your computer or QuickBooks program may affect your banking operation. At times it can be quite frustrating. If you notice any of the aforementioned signs, we will help you to get rid of all of them.


We have given you the best possible ways to fix online banking errors. You can implement these methods one by one. If needed, you can run Windows clean installation or connect to your bank website using some other web browser. As an alternate solution, you can import the transactions manually in your QuickBooks Online. This may help you to work with your bank website.

If you are bothered by QuickBooks 504 Gateway error, we have prepared a detailed guide. Read it here.

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1 year ago

On running into the QuickBooks error 9999, I thought that the issue was with the program. But actually, my bank account had some fault. I removed n connected it over. Then the error 9999 was fixed.

1 year ago

Because of some reason, I deleted and redownloaded QB. then as I used it, the Quickbooks error 9999 kept on showing. I guess the issue was with the downloading process.

Ella L. Busch
Ella L. Busch
1 year ago

This error bugs your PC so bad that if you don;t fix it, there is no way of continuing your work. What worked in my favor to repair the QuickBooks error 9999 was system driver updates.