What is Gear Icon & Where to Find Gear Icon in QuickBooks Desktop and Online?

What is Gear Icon & Where to Find Gear Icon in QuickBooks Desktop and Online?

Gear icon is usually appears on the top right of the homepage. It helps you to access several tools in the settings. However, for some users, this gear icon may disappear. If you are concerned about What is gear icon and where to find it in QuickBooks Desktop and Online Versions, we will help you to make it visible.

What is the Gear Icon in QuickBooks Desktop and Online?

Gear icon represents the settings menu. Using this gear icon, you can access the number of features to perform certain tasks. In addition, this icon allows you to manage charts of accounts, change company files, review the recurring transactions, and set up the products and services.

However, the Gear icon in QuickBooks often disappears. As a result, users cannot navigate through the tool menu that the gear icon serves. This may happen due to several reasons. Although, by refreshing the QuickBooks account, you can make the gear icon visible on your screen. But what if it does not help?

Taking this concern into account, we bring you this guide so that you can know where to find gear icon in Desktop and Online versions.

Where is Gear Icon in QuickBooks 2013, 2017, 2018 and 2020 version?

If you are a newbie and wondering where is the gear icon in QuickBooks 2013, 2017, 2018 or 2020, we will enlighten you.

The Gear icon looks like a wheel. This is a universal icon to represent the account or app settings. Generally, the gear icon is located on the top right of the page in the QuickBooks Desktop and QuickBooks Online.

To quickly locate the gear icon, you can see the top right area. You can find the Gear (Settings) icon between Create (+)and Help (?) icons.

What All Services You Can Access using the Gear Icon?

The gear icon offers a number of tools that you can use to perform certain tasks in QuickBooks. It includes Settings, Tools, Company, and Lists options. Let’s know what purpose these options serve.

  • Settings: Using this option, you can set up fields, update the company information, and use templates in the transactions.
  • Lists: With this option, you can view your recurring transactions and the list of products and services.
  • Company: Clicking on the company option, users can manage the QuickBooks users and the whole QuickBooks account.
  • Tools: By using this option, you can reconcile with the banks. This tool is beneficial to set the budget. It also makes it possible for you to import the chart of accounts and list of items.

Now, there can be instances when QuickBooks users encounter peculiar issues such as not seeing the gear icon. If you are concerned about where is the gear icon in QuickBooks Desktop Pro 2017, we will help you.

How to Find Gear Icon in QuickBooks by Using Easy Methods?

If you are not able to find the gear icon in QuickBooks then you need to repair this issue. For this, you can perform basic troubleshooting steps which are as follows:

Method 1: Use QuickBooks in Private Window

If you are using “QuickBooks Online” then you can try using QuickBooks in a private browser. All you need to launch an incognito browser and log in to your QuickBooks account.

Tip: To open the incognito browser quickly, you can use shortcut keys combinations that are specified below:

  • Google Chrome: Use Ctrl + Shift + N
  • Internet Explorer: Use Ctrl + Shift + P
  • Mozilla Firefox: Use Ctrl + Shift + P
  • Safari Browser: Use Command + Shift + N

Thereafter you can check if you can see the gear icon and other options. If no, then switch to the next method.

Method 2: Clear Browser Cache

In case you still don’t know where is the gear icon in QuickBooks Online then you can clear the cache and cookies of your internet browser. By doing so, you can view the gear icon in QuickBooks.

Although Google Chrome is the most used web browser, other browsers can also be counted on the list. Hence, we are showing you a step-by-step guide to clear cache for the following web browsers.

5 Steps to Clear Cache in Google Chrome

  • Start “Google Chrome” on your computer.
  • Open the “Settings” by hitting the three vertical dots on the top right.
  • Scroll down to the “Clear Browser Data” option.
  • Now, switch to the “Advanced” tab.
  • Then, mark the following:
    • Browsing History
    • Cookies and other site data
    • Download history
    • Cached images and files
Clear Cache in Google Chrome
  • Click on the “Time Range” dropdown menu and select the time period for which you want to clear the cache. Selecting the “All time” option will automatically clear the cache from the beginning.
  • Once done applying filters, click the “Clear data” option.
  • Relaunch the “QuickBooks Online” and check if you can see the gear icon.

7 Steps to Clear Cache in Mozilla Firefox

  • Open your “Mozilla Firefox” browser.
  • Then, click on the “History” menu.
  • Select the “Clear Recent History”.

Note: You can press the Alt key if you are not able to see the menu bar.

  • Select the desired range by clicking on the “Time range to clear” dropdown. Clicking on the “Everything” option, you can clear the cache from the beginning.
  • Now, go to the arrow located next to the “Details” option. Then, select the elements that you want to remove. All the items can also be selected.
  • Click the “Clear Now” button.
Clear Cache in Mozilla Firefox
  • Open the “QuickBooks Online” and check if you can see the gear icon.

Clear Cache in Microsoft Edge

  • Perform the “Microsoft Edge” browser.
  • Then, select the “Hub” icon located on the top right.
  • Now, click on the “History” (clock icon).
  • Select the “Clear all history” option.
  • Click on the “Browsing history”.
  • Select the “Cookies and saved website data” and “Cached data and files”.
  • Click the ”Clear” button.
  • Once you receive the “All Clear” popup, you can exit the browser and open QuickBooks

Opera: Steps to Clear Cache

  • Open the “Opera” browser.
  • Click on the “Menu”.
  • Go to the “Settings”.
  • Select the “Privacy & Security” option.
  • Click on the “Clear browsing data” option.
  • Now, click on “The beginning of time” by using the “Obliterate the following items from” drop-down menu.
  • Then, select the following:
    • Browsing History
    • Cookies and other site data
    • Download history
    • Cached images and files
  • Click on the “Clear browsing data” option.
  • Once done, open the browser again to access QuickBooks.

Clear Cache in Safari 8 or Later

  • Go to the “Safari menu”.
  • Click on the “Clear History” or “Clear History and Website Data” option.
  • Select the desired time period for which you want to remove the cache.
  • Click the “Clear History” button.
  • Now, click the “Safari” and select “Quit Safari”.

After clearing the cache and cookies of your web browser, you can try launching QuickBooks and check if you can view the gear icon on your screen.

Other Quick Fixes

  • Use QuickBooks in the supported browser.
  • Set Internet Explorer as your default internet browser.
  • Reset the web browser.
  • Check Internet Explorer settings.

In a Nutshell

QuickBooks gear icon helps you to navigate through the tools and settings. Generally, the gear icon is located on the top right of the QuickBooks account. In case you are not able to find the gear icon then you need to repair this issue.

In this guide, we have given you a number of steps. For instance, you can refresh the account, launch QuickBooks in an incognito browser, or clear the cache on different browsers. By implementing these steps, you can make the gear icon visible on your QuickBooks home screen and access the required tools.

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