How to Solve WebConnect Branding Error in QuickBooks?

WebConnect Branding Error in QuickBooks

WebConnect branding error can take place when you import the.QBO file. As you attempt to import QuickBooks files, your accounting software may fail to authenticate the financial institution’s information. As a result, it states an error message that your financial institution is unable to verify the file. The reason behind this error could be your QuickBooks account or the bank website. To identify the main issue, you need to visit the bank’s website. If you have stumbled upon a WebConnect branding error in QuickBooks, we are here to guide you with in-depth detail.

Why Do You See WebConnect Branding Error in QuickBooks?

There can be numerous reasons that affect the functionality of your QuickBooks or your financial institution fails to verify the QBO download. For your information, we are providing the leading causes due to which you encounter WebConnect branding error in QuickBooks.

  • If QuickBooks is running with the old version, QBO will not be able to import.
  • In case the credit card company or bank account is not authorized by QuickBooks, you will find issues importing the QBO file.
  • When the QBO or Web Connect file is corrupted, it is likely to encounter issues.
  • Probably, the financial institution does not support any file that you try to import.
  • Importing the wrong file can also show you errors as QuickBooks only accepts QBO file type.

Such reasons can be responsible because of which you cannot import the QBO files successfully in your QuickBooks Online. By implementing the right troubleshooting method, you can resolve this problem.

Important Things to Consider

Before importing the transactions into your QuickBooks account, one has to consider the following points:

  • First of all, take a backup of your QuickBooks company files before implementing any troubleshooting methods.
  • Make sure you use the compatible QuickBooks software.
  • Along with this, update the “Internet Explorer” browser to the latest version.

Fix WebConnect Branding Error in QuickBooks

To get rid of the Web Connect Branding error, one should try downloading the QBO file directly from the back. If it does not work, make sure you check the file type of the file you download from the bank. QuickBooks only supports QBO file type, so if you downloaded another type of file type, it will not import successfully.

Besides that, you can try opening a QuickBooks program through Excel or Notepad so that you can change the file name. By switching to the Classic banking mode, you can get rid of the error. If required, you can create a test file and check if you can import the transaction to a new company file.

By executing these solutions, you can solve the error. Let’s get into the detailed steps of these methods.

Fix 1: Download WebConnect (.QBO) File

If you are facing issues related to WebConnect or unable to import the .QBO file then try downloading the WebConnect file from your bank. Make sure you don’t download the file from QuickBooks. By downloading the file directly from the bank, you can easily import it. You can look at the following steps to understand the procedure:

  • To get started, launch the “Internet Explorer” browser.
  • Browse your “Bank’s website”.
  • Enter login details.
  • Then, search for the “Web Connect file/.QBO” file.
  • Once found, download the file on your computer.
  • After this, launch the “QuickBooks account”.
  • Open the company file by clicking on the “File” menu.
  • Then, select the “Utilities” option.
  • Click on the “Import” button.
  • Select the “WebConnect” files.
Download WebConnect for branding error in QuickBooks
  • Now, locate the “.QBO” file to open it.
  • Here, you continue following the steps for importing the “.QBO” file.

While downloading or importing the .QBO file, if you encounter any error, it indicates that the problem is with your bank. Thereafter, you can connect with your bank and ask for assistance.

But, if you can easily import the .QBO file and see the transactions in your QuickBooks account then resetting the bank connection will help you to some extent. Alternatively, you can jump to the next fix.

Fix 2: Review the File from Bank

It is important to check the file that you downloaded from the bank. Because the .QBO file is the only file type that WebConnect can easily read. Hence, reviewing the file is mandatory.

  • If the downloaded file is .QBO then you can jump to the next fix.
  • In case you find a different type of file then you should log in to your bank website to download the “.QBO” file.
  • After that, you can download the “.QBO” file.
  • Once downloaded, you can proceed with importing a “QBO” file.

After you attempt to import the WebConnect file, if you are still bothered by any error, you can move to the next repairing solution.

Fix 3: Open QuickBooks Account in Notepad or Excel

By opening a QuickBooks account in Excel or Notepad, you can change the digits of an online file. After saving the file, you can upload it in QuickBooks. This may resolve the error. Let us show you how to do this.

  • Launch “QuickBooks Online” file in Notepad or Excel.
  • Then, move to line 20 (INTUIT.BID>2002).
  • After this, you need to modify the last 4 digits to 3000.
  • Once you change the file, save it on your computer.

After implementing these steps for changing the file name, you can upload it in your QuickBooks account. If your financial institution is still not able to verify the file then move to the next fix.

Fix 4: Change the Banking Modes

QuickBooks Online allows its users to change the bank feeds mode. If you are bothered by WebConnect branding error in QuickBooks then you should go to the Banking menu. After this, select the Change Bank Feeds Mode option from the Bank Feeds. Make sure you select the Classic Mode.

Here are the detailed steps for the same:

  • Sign in to “QuickBooks Online”.
  • Then, click on the “Banking” menu.
  • Now, select the “Bank Feeds” option.
  • Here, go to the “Change Bank Feeds Mode”.
  • At this point, you can go to the “Classic Mode” in the “Bank Feeds” window.

When you are done changing the banking mode, try importing the .QBO file in QuickBooks Online. This should resolve the error by now. However, if you still encounter the problem importing the QBO file then try another method.

Fix 5: Prepare a Test File

By creating a test file, you can check if you can import the transaction into a new file. To do so, you can go through the following steps:

  • Launch “QuickBooks” account.
  • Then, navigate to the “File” menu.
  • After this, click on the “New Company” option.
QuickBooks New Company
  • Once done, select the “Express Start” button.
  • Now, you can fill out the details that are required.
  • Thereafter, you can give your company file a name such as “Test” so that you can recognize it later.
  • Once done, you can try importing the “.QBO” file in the test folder you have just created. Make sure you import your transactions into the same bank you are facing problems within the main company file.

As you perform these steps, you can successfully import the QBO file. This is how you can resolve the WebConnect branding error in QuickBooks.


It is no big deal to encounter errors while using QuickBooks or a banking website. WebConnect branding error in QuickBooks occurs at the time you attempt to import a QBO file and it fails to be verified by your banking website. In such cases, one should diagnose the cause and resolve the method accordingly. By using these methods, you can easily resolve the error. If nothing helps even after implementing these methods, you can connect with your banking website to ask for assistance because the problem could be from their side too.

In case the file you specified cannot be opened in QuickBooks, read this guide to solve this issue.

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