QuickBooks Not Working in Chrome: How to Fix this Issue?

QuickBooks Not Working in Chrome: How to Fix this Issue?

Intuit QuickBooks provides both online and desktop versions to manage your bookkeeping records. QuickBooks Online is quite convenient to use whereas QuickBooks Desktop offers a wide range of accounting features. Most users access QuickBooks Online in different browsers such as Internet Explorer, Google Chrome, and others. In some instances, you may encounter an “Account Services Unavailable, please try back later” error message while logging into QuickBooks Online in Google Chrome. If for some reason QuickBooks not working in Chrome browser then you should check the internet settings.

In this particular guide, we will draw your attention to the key reasons for the QuickBooks Google Chrome error and will also provide some solutions to repair the error. Read the following guide and implement these methods carefully.

Why QuickBooks Not Loading in Chrome Browser?

When logging into QuickBooks Online using the Google Chrome browser, you might face difficulties. As a result, you fail to access your accounting data. Such conflicts may occur due to security problems. Other reasons that lead to QuickBooks Online Chrome issues are listed below:

  • If you forget to log out properly the last time you used QuickBooks Online, you may find issues while logging into the account next time you visit QBO in Google Chrome.
  • Logging in to QuickBooks Online on some other system’s Google browser using the same credentials might also create problems.
  • Windows firewall or some antivirus services may block the QuickBooks access due to which you fail to successfully log in to the account.

How to Fix QuickBooks Online Not Working with Chrome?

If you are finding it difficult to log in to QuickBooks Online in Google Chrome then configuring the browser will help you. To avoid QuickBooks Google Chrome, you can open QuickBooks Online in a private mode, clear cache & cookies, or try using some other browser to access QuickBooks Online.

Furthermore, you can create an additional Chrome user, adjust the SSL settings, and implement other private settings. If required, you can change QuickBooks default browser to Chrome to avoid any errors. Let’s go through each method manually.

Fix 1: Open QBO in Incognito Mode

Due to the browser’s loaded cache and cookies, users may not be able to successfully access QuickBooks Online. To tackle such situations, you should always try accessing the website in incognito mode as it does not save any cookies. Follow these steps to log in to QuickBooks Online in the incognito window of the Google Chrome browser:

  • Launch “Google Chrome” on your PC.
  • Then, click on the three vertical dots on the top right.
  • From there, you can select the “New Incognito Window” option.

Tip: To quickly open the incognito mode in Google Chrome, press the “Ctrl + Shift + N” keys together.

Once you get into the incognito window, you can browse QuickBooks Online and log into your account. If you successfully log in to the account, you should clear the cache and cookies from the regular Google Chrome browser.

Fix 2: Clear Cache and Cookies on Chrome

As you keep using the Google Chrome browser, it piles up the browsing data, cache, cookie, and other data. This may not allow you to access certain websites. If your QuickBooks not working in Chrome, you should try clearing cache and cookies in the browser especially if the particular website is working in incognito mode. Let us help you with the same:

  • To get started, open “Google Chrome”.
  • Then, open the browser’s settings by clicking on the three vertical dots on the top right.
  • Here, you will see the “Clear Browser Data” menu, click on it.
  • Then, switch to the “Advanced” tab. Here, you select the following:
    • Browsing history
    • Download history
    • Cached images and files
    • Cookies and other site data
  • By selecting the “Time Range” option, you can choose the time for how long you want to clear the cache. You can also select the “All time” button if needed.
  • Once done selecting the options, hit the “Clear data” button.

After that, you can close the web browser and restart the Chrome browser. This time you can log in to QuickBooks Online in a regular window and check if you encounter any issue.

Fix 3: Try Using Another Internet Browser

Even after several login attempts, if you are unable to log in to QuickBooks Online in Google Chrome then you should try some other web browser. As stated earlier, QuickBooks Online can be used in different browsers. It includes Internet Explorer, Mozilla Firefox, Safari, and Opera as well.

If you are constantly facing a QuickBooks Chrome problem then you should use any of the aforementioned web browsers. Thereafter, you can browse the QuickBooks website and log in using the correct credentials.

In case you are logged in to QuickBooks Online successfully in some other browser then you should export the data to QuickBooks Desktop using Internet Explorer.

Fix 4: Add an Additional Chrome User

If QuickBooks not working in Chrome, you can create an additional user for the Chrome browser. This will let you access QuickBooks Online. To create the additional Chrome user, one can pursue the following steps:

  • First of all, open “Google Chrome”.
  • Then, click on the “Profile” icon on the top right.
  • Now, click on the “Manage People” option.
  • Select the “Add person” option.
  • Here, you can select the name and photo.
  • Press the “Save” button. Doing so, a new screen opens and prompts you to enable sync. As you turn on the sync feature in Chrome, it automatically syncs the history, passwords, bookmarks, and other settings.

This way you can add the new user to the Chrome browser. If required, you can switch between the users. It also assists you in lessening the working hours.

Fix 5: Fix SSL Settings on Internet Browser

While using the web browser, it is necessary to use the appropriate SSL settings. If QuickBooks not working in Chrome browser, you should correct the SSL settings of your browser. Here, we will show you to fix SSL settings in Internet Explorer and Mozilla Firefox:

For Internet Explorer Users

  • Click on the Windows “Start” menu.
  • Then, open the “Run” window by pressing the “Windows + R” keys on the keyboard.
  • After this, type “inetcpl.cpl” in the field and hit the “OK” button.
  • When the “Internet Properties” window appears, switch to the “Advanced” tab.
  • Now, place the checkmarks for the “SSL 2.0” and “SSL 3.0” options.
  • Click the “OK” button.
  • Restart the “Chrome” browser and browse “QuickBooks Online”.

For Mozilla Firefox Users

  • Open the “Mozilla Firefox” browser.
  • Then, click on the “Advanced” tab.
  • Mark the checkboxes for the “SSL 2.0” and “SSL 3.0” options.
  • Press the “OK” button.

Once you are done applying the necessary settings for SSL, you can restart your web browser and log in to QuickBooks Online to verify if the error has been resolved.

Fix 6: Update the Privacy Settings

It is also important to make required changes to the privacy settings of the browser. This will help you to access QuickBooks Online without any conflicts:

  • Make sure you set the privacy settings to medium or lower. Setting it up to high settings may block access to certain websites.
  • Search for “https://qbo.intuit.com” and then enable cookies for this website.
  • After that, you can close all the windows and web pages and log in to “QuickBooks Online”.
  • Then, open the “Run” window by pressing the “Windows + R” keys on the keyboard.
  • After this, type “inetcpl.cpl” in the field and hit the “OK” button.
  • Switch to the “Advanced” tab.
  • Here, you scroll down to the “Security” option.
  • Remove the checkbox for the “Do not save encrypted pages” option.

There are other activities you can do. For instance, if you are using some other browser for QuickBooks Online, then change QuickBooks default browser to Chrome. This might help you to access QuickBooks Online in Google Chrome.

Summing Up

QuickBooks Online is pretty convenient to use as it can be accessed from any system just using the browser and strong internet connection. However, there can be occasions when  QuickBooks Google Chrome issues do not allow you to log in to the account. There can be a couple of reasons that affect the functionality of QuickBooks Online. Here, we have discussed some major causes and repairing methods to fix the error. We hope you are now able to access QuickBooks Online.

If your QuickBooks program is affected by other errors types, we have dedicated guides to resolve such errors:

  • How to Resolve QuickBooks Error 1402?
  • Fixed: QuickBooks Point of Sale Cannot Open Company File