How to Fix QuickBooks Login Issues on Chrome?

How to Fix QuickBooks Login Issues on Chrome?

When signing in to your QuickBooks Online, you may encounter login issues. QuickBooks login issues are temporary that can be fixed automatically by Intuit after a certain period of time. However, the web browser you are using for QuickBooks Online can also be the primary reason behind login problems. Hence, it is important to determine the cause of the error before fixing QuickBooks Online login issues.

In this technical guide, we will discuss the leading causes of QuickBooks login issues and fixation methods to resolve the login error in QuickBooks Online.

What are QuickBooks Online Login Issues?

QuickBooks users often encounter problems while trying to sign in to their accounts. As you enter your user ID and password, it shows the “Account services unable, please try back later” message.

This particular problem is generally detected in Google Chrome. If you are using QuickBooks Online on the Google Chrome browser, this can be very frustrating for you to find your account unavailable. You may face the following issues while trying to log in to your QuickBooks Online in Google Chrome:

  • You may see a loading sign on your login screen but it loads nothing.
  • Chrome browsers may get confused and it takes you to the tour from the login screen to selecting a company file and then returning to the login screen.
  • You receive a message that service is not available.

Google Chrome is being used widely. However, it may show up numerous errors while trying to log in to your QuickBooks Online. In such a situation, you will need to update to a new QuickBooks Intuit account along with enhanced security.

What are the Causes of QuickBooks Login Issues?

There can be numerous reasons that you are getting problems while trying to sign in to your QuickBooks Online. We have enlisted a few of them below:

  • When you have not signed out properly from the previous session in QuickBooks Online then it is common to face QuickBooks login issues.
  • If you logged in to your QuickBooks Online on Google Chrome on other systems with the same credential, then it can create conflicts while trying to log in.
  • Antivirus and firewall programs may also block QuickBooks Online due to which it cannot establish connections.

Apart from this, unwanted cache and cookies stored on your web browser may create problems. Thus, it is important to configure your internet browser.

How to Fix QuickBooks Online Login Issues?

Since QuickBooks Online is accessible through the internet, you will have to make sure the settings are correct. To determine this, you can try using your QuickBooks account in some web browser, or run QuickBooks in incognito mode. Besides that, you can clear the browser cache, add a new Chrome user, check the SSL settings of your internet browser, configure privacy settings.

1: Use Another Web Browser

Since the problem can be with your Google Chrome so the first action you can take is to change the internet browser. This will help you to determine if the problem is with your internet browser.

Use Another Web Browser

If you have logged in to your QuickBooks Online on Google Chrome, then this time try Mozilla Firefox, Internet Explorer, Safari, or Opera. If you can easily log in to your account then you should configure the settings of Google Chrome. By clearing the cache in Google Chrome, you can resolve the login errors.

2: Run QuickBooks in a Private Window

By using QuickBooks Online in a private browser, you can verify if there are issues with the login credentials or the regular browser. Hence, in this fix, we suggest you launch the incognito browser and sign in to QuickBooks Online.

To quickly access the incognito browser, you can use the following shortcut keys combinations for the following web browser below:

  • Google Chrome: Use Ctrl + Shift + N
  • Internet Explorer: Use Ctrl + Shift + P
  • Mozilla Firefox: Use Ctrl + Shift + P
  • Safari Browser: Use Command + Shift + N

As you get into a private window, you can browse QuickBooks Online and enter your user ID and password. If this allows you to access QuickBooks Online, then you should clear cache and cookies from the regular internet browsers.

3: Clear Browser Cache

When surfing the internet, your browser stores the cache, cookies, and other browsing data. This takes unwanted space and creates conflicts while visiting certain websites. To avoid such issues, you can clear the cache and cookies of your internet browser. This will let you access QuickBooks Online uninterruptedly.

Here is a step-by-step instruction to clear cache for Google Chrome browser:

  • Launch the “Google Chrome” web browser on your computer.
  • Go to the “Settings” by clicking on the three vertical dots located on the top right.
  • Scroll down and find the “Clear Browser Data” option.
  • Now, go to the “Advanced” tab.
  • Then, select the following:
  • Cookies and other site data
  • Browsing history
  • Download history
  • Cached images and files
Clear Cache in Google Chrome
  • Now, click on the “Time Range” dropdown option and pick the time period for which you want to remove the cache. If you select the “All time” option will automatically clear the cache from the beginning.
  • Then, click on the “Clear data” option.

Once you are done clearing cache and cookies, you can close the windows and relaunch Google Chrome. Then, try signing in to QuickBooks Online.

4: Add a New User in Chrome

If you use QuickBooks Online on Google Chrome, it is suggested to create an additional user in Chrome. This will help you to work efficiently with QuickBooks Online.

To create the additional Chrome user, you can navigate through the Chrome settings and create a user. You can follow these steps for this:

  • Launch the “Google Chrome” web browser on your computer.
  • Go to the “Settings” by clicking on the three vertical dots located on the top right.
  • Find the “Users” section at the bottom of the page.
  • Now, select the “Add New User” option.
Add a New User in Chrome
  • Here, enter the name and click on the “Create” option.

As you create a new user, you will find another user icon on the top left of the browser. This way you can switch between both the users. If you are still finding it problematic logging into your account then you can make additional settings. Read the next fix.

5: Review SSL Settings of Web Browsers

Internet Explorer works efficiently for QuickBooks Online. However, some users may prefer other web browsers such as Google Chrome and Mozilla Firefox. Reviewing the SSL settings is important for such browsers.

To configure SSL settings and check the internet speed in Internet Explorer and Mozilla Firefox, you can carry out the steps stated below:

Internet Explorer

  • Use “Windows + R” keys on your keyboard. This will start the “Run” dialog box.
  • Type “INETCPL.CPL” in the text field.
  • Check the internet set up via the “Internet Options” menu.
  • Once you find the internet speed normal, select the “Next” button.
  • Now, go to the “Advanced connection settings”.
  • From the “Internet Properties” window, go to the “Advanced” tab.
  • Ensure that “SSL 3.0” and “SSL 2.0” options are checked.
  • Now, hit the “Apply” button.
  • Click on the “OK” button.
  • Launch the browser again and access “QuickBooks Online”.

Mozilla Firefox

  • Launch the “Mozilla Firefox” browser on your computer.
  • Go to the “Tools” menu.
  • Now, go to the “Advanced” tab.
  • Ensure that “SSL 3.0” and “SSL 2.0” options are checked.
  • Now, hit the “Apply” button.
  • Click on the “OK” button.
  • Launch the browser again and access “QuickBooks Online”.

Once you are done implementing these settings, close all the windows. Then, you can check if you find any QuickBooks Online login issues.

6: Adjust Privacy Settings

Setting privacy settings to the medium or lower should be followed. Because keeping it to the high settings, you may block a number of websites and links. If you think you are unable to login QuickBooks Online due to the wrong settings of the internet you can configure it here.

  • Ensure that privacy settings are set to lower or medium.
  • Allow access to “qbo.intuit.com” manually.
  • Now, enable the “Cookies”.
  • Press “Windows + R” keys on your keyboard. This will bring the “Run” dialog box.
  • Enter “INETCPL.CPL” in the text field.
  • Hit the “Enter” key.
  • Now, click on the “Advanced” tab.
  • In the “Security” option, uncheck the “Do not save encrypted pages to disk” box.
  • Hit the “OK” button.

As you are done making these important settings, you can close the windows and launch your web browser to log in to QuickBooks Online.

To Sum Up

It is common to face login issues while accessing QuickBooks Online. By configuring your internet settings, clearing the browser cache, adding a new Chrome user, checking the SSL settings of your internet browser, and configuring privacy settings, you can deal with this problem. We hope you find this guide useful to get rid of QuickBooks login issues.

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