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When updating the Mac operating systems to the latest release, users often encounter the crash catcher QuickBooks on Mac error. The error usually occurs in QuickBooks 2018 or earlier versions. Whenever you perform any action, the QuickBooks app often crashes in between, and shows an error message stating “Crash Catcher- An error has occurred, and QuickBooks must quit”.
If you are getting frustrated with such error messages then you don’t need to worry about this. We are here to help you out. The purpose of this guide is to teach you how you can get rid of the QuickBooks crash catcher on Mac. So let’s check it out:
What are the Causes of Crash Catcher in QuickBooks for Mac?
It is common to encounter unexpected errors in QuickBooks and there can be very various reasons behind such errors. Some of the probable reasons are listed below:
- Your QuickBooks software is outdated.
- The company data files are probably unverified.
- You are running a user account without any administrative privileges.
Best Fixes for QuickBooks Crash Catcher for Mac
To fix the QuickBooks crash catcher on Mac, you can perform basic troubleshooting steps such as restarting the computer and updating QuickBooks to the latest release. If these methods don’t work then you can go along with other fixation methods.
It includes using Verify Data, running Rebuild Utilities, enabling safe mode on the computer, adding a new user with admin rights, and removing the .plist files from your system. These ideas will surely fix the error.
Now, let’s go through each method one by one.
1: Restart Mac PC
As you receive QuickBooks crash catcher on Mac, the first thing you should do is restart your computer. When updating the Mac OS, you may encounter a crash catcher due to minor bugs. By restarting the computer, you can get rid of errors. If you still find a crash catcher error even after the restart then you should consider the following fixation methods.
2: Update QuickBooks to the Latest Version
It is necessary to keep your QuickBooks programs up to date. This helps you to support new or additional features. Also, the new updates support your system to a great extent so that you can perform your actions efficiently.
To update QuickBooks, you will have to check if there are any new updates available for your version. Let us show you.
- Open the “QuickBooks” program.
- Go to the “Help” menu.
- Click on the “Update QuickBooks Desktop”.
- Select the “Get Updates” to proceed with the download.
After performing these steps, you can wait until the download process is finished. Make sure you restart your computer to reflect the changes. Once your computer is restarted, you can follow the instructions given on your screen to install the new release for your QuickBooks program. This may solve the QuickBooks crash catcher on Mac otherwise we have more solutions.
3: Run Verify and Rebuild Utility
Verify Utility helps you to detect the error in any date and Rebuild Utility helps to fix those unwanted errors. In this fix, we will show you how you can fix crash catcher in QuickBooks for Mac using Verify and Rebuild Utility.
Use Verify Data
- Launch your “QuickBooks Desktop”.
- Click on the “File” option.
- Then, go to the “Utilities” button.
- Select the “Verify Data” option.
- Hit the “OK” button.
- If you don’t find any problem with your data then click on the “OK” button. But, if you detect any issues with the data then using the “Rebuild Utility” is all you need.
Run Rebuild Utilities
- Click on the “File” option.
- Then, select the “Utilities” option.
- Click on the “Rebuild Data” option.
- Press the “OK” button.
- Click on the “Save” button so that you can take a backup.
- Once the process is completed, you can click on the “View Results” button.
This is how you can run Verify Data to detect the problem and Rebuild Utility to fix the problem. If needed, you can restore the backup to repair your company data.
4: Start Your PC in Safe Boot Mode
By running your Mac computer in safe boot mode, you can resolve conflicts between your QuickBooks and other programs running on your system.
To enable safe mode in Mac, you can go through the following steps:
- Power off your computer.
- Now, use the “Power” button and hold down the “Shift” key until you see the desktop.
- Then, you can launch the “QuickBooks” program and perform your regular task before you encounter a crash catcher error on the screen.
If you do not find any issues then it indicates problems between your QuickBooks program and other programs installed on the Mac PC. Thereafter, you can return to the normal mode. All you have to do is restart your PC as you do regularly (without pressing the Shift key).
5: Add a New Mac OS User
Adding a new user and giving it administrator rights on Mac computer can help you to fix the crash catcher errors. This way you can also determine if the user permission is causing any error.
To create a new user on a Mac computer, you can go through the following steps:
- Go to the “Apple” menu.
- Then, click on the “System Preferences” option.
- Click on the “Users & Groups” icon.
- Use the “+” button in order to create a new user. Make sure you add the user with administrator privileges.
- Now, login to the computer with new user login credentials.
After implementing these steps, you can launch your QuickBooks program and check if you find any error related to the QuickBooks crash catcher on Mac.
6: Remove .plist Files
If you remove the .plist file and create the new one, you can get rid of crash catcher errors in QuickBooks for Mac. By deleting the .plist files, you can make sure that the file is not damaged but remember that removing the file will also reset the preferences you have set before.
To delete the user .plist files and system .plist files, one can navigate through the following steps:
Remove the User .plist Files
- On your “Mac Desktop” screen, go to the “Finder” menu located on the top left.
- Click on the “Go” button.
- Hold down the “Options” key on your keyboard.
- Choose the “Library” option.
- Select the “Preferences” folder.
- Now, locate the “.plist files” along with the QuickBooks version name. The file name should appear something like this: com.intuit.QuickBooks2019.plist.
- Here, move the files to the trash.
- Make sure that you empty the trash folder too.
Remove the System .plist Files
- Click on the “Finder” option on your desktop screen.
- Then, click on the “Macintosh HD” option.
Note: If you are unable to find the Macintosh HD then you will have to enable it in the Preferences option. All you have to do is click on the Finder, choose the Preferences option, and then move to the Sidebar tab to mark the disks option.
- Now, select the “Library” option.
- Then, click on the “Preferences” folder.
- Now, locate the “.plist files” along with the QuickBooks version name. The file name should appear something like this: com.intuit.QuickBooks2019.plist.
- Here, move the files to the trash.
- Make sure that you empty the trash folder too.
After performing these steps, you can restart your Mac computer. This way you can get rid of crash catcher in QuickBooks for Mac.
Conclusive Lines
Viewing errors while using the QuickBooks app is common. Crash catcher error is one of those common errors but can be resolved easily. In this guide, we have provided the best ways to remove the error so that you can work on your QuickBooks for Mac efficiently.
In case you face QuickBooks C 272 error then you can go through this guide to find the best and easy solution.